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From 1 October it is an NHS contractual requirement for all GP practices to publish on their website a ‘Patient Charter’ called “You and Your General Practice.
You and Your General Practice has been developed to help patients understand what to expect from their general practice and how patients can get the best from their GP team. It also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or the Integrated Care Board (ICB).
You and Your General Practice describes what practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early. Patients can ask to be supported by general practices in a variety of ways (for example, by making reasonable adjustments).
Click on the link below to read the guide which tells you what to expect from your general practice and how you can help them so you get the best from the NHS.
NHS England: You and your general practice (English)
Other languages are available.
Total triage is a system where every patient contacting a GP practice provides information about the reason for their contact…
We want you to have the best possible experience of care. Provide feedback and you can help us improve our services.
