We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing.

Every effort will be made to answer your concerns as soon as possible.

If you do not wish to complain directly to the practice, you can do so by contacting NHS England via post, email or phone.

Both sets of contact details can be found below.

Larkside Practice
Churchfield Medical Centre
322 Crawley Green Road
Luton
Bedfordshire
LU2 9SB

Tel: 01582 722143

NHS England
PO Box 16738
Redditch
B97 9PT

You can also contact NHS England by email at england.contactus@nhs.net. Please mark your message ‘For the attention of the complaints manager’ in the subject line.

You can also telephone 0300 311 22 33 between 8am-6pm every week day.

Suggestions and feedback

We would also like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

You may also contact us in writing or by phone.